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Mastering Business Language
When solving a communication problem, don't overlook your own deficiencies
Sometimes we run into what we think is someone else’s communication problem, only to find out otherwise later...
Mastering Business Language
Three questions you should ask before changing policies or processes
When you think your plan is all ready, take a look at each action and each change, and ask three questions...
Mastering Business Language
Imply vs. infer
These two similar-sounding words actually have quite different uses...
Mastering Business Language
Don't diminish your praise with criticism
It's often a good idea to balance criticism with praise, but think about your timing as well...
Fostering Your Career
Eliminate buzzwords to augment your communication
Terms like leading edge , state-of-the-art , industry leader , and world class will often send beleaguered readers in search of real substance.
Mastering Business Language
Five essentials of e-mail success
Are you a good e-mailer or a bad e-mailer?
Mastering Business Language
Two strong reasons, not a boatload, make your case
It might sound counterintuitive, but researchers at Ohio State University found that pouring on one reason after another to support your opinion can become an exercise in diminishing returns...
Mastering Business Language
Be sure to audit your 'horizontal' messages
Is vital information getting clogged in interdepartmental bottlenecks or other impediments? Better find out now ...
Mastering Business Language
How to deal with a rude colleague
Here are some tips on how to deal with a co-worker who is rude to you...
Mastering Business Language
Keep your manual updated on these topics
Whether you're writing a brand-new manual or updating the one you have, make certain you include detailed information on these subjects...
Mastering Business Language
Try these presentation alternatives to PowerPoint
Sometimes you don’ want to use the same old slides, or you may need to collaborate with a dispersed team online, and sending files back and forth doesn’ cut it...
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