Did you hear the one about the guy who peppered his e-mails with puns and jokes? The punchline is that he’s looking for a job.

It seems like a small thing, but taking a moment to greet people as you arrive at the workplace makes a difference in everyone's mood...

Write concisely by cutting redundant words...

For example, the following items provide action verbs and clear detail but don't waste words...

Are you a good e-mailer or a bad e-mailer?

When calling references for job candidates, the way you phrase each question can make the difference between evasive replies and meaningful information...

The next time you find yourself slipping into your Gen. George Patton mindset to "rally the troops," step back and rethink your strategy...

Take the initiative when a colleague or customer brings you a complaint...

Common verbal errors spread the way the common cold does: One person picks it up from another. Soon, nearly everybody’s infected.

Here are a few things to understand about using email for internal communications...

Concerned about coarse language around the office? Don't be, say some experts....